Refund policy

15 Day Return Window

Mike's Hobby reserves the right to deny ANY refund request. We will review all RMA cases on a case-by-case basis. All sales are final, unless otherwise stated.

All RC vehicles fall under the "All sales are final" policy, and cannot be returned after factory seals are broken, product has been taken out of the box, and/or used at all. 

Mike's Hobby reserves the right to charge a 15% restocking fee on new, first-owner items, and 20%-100% on returned merchandise, depending if the package is opened, factory seals are broken, products are installed, blemished after unboxing, or used. If you purchased an rc vehicle, had it warrantied by us, and got a new one in return, you cannot return the rc vehicle. If your return is outside of the normal return period, or you are returning a significant amount of product, please contact us first directly at our customer service line at (951) 245-7800.

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Mike's Hobbies may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution. If you have not received your order, and feel your package may be lost, please contact us. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail - 10 business days from the day the order was shipped USPS Priority Mail - 14 business days from the day the order was shipped USPS First Class Mail - 21 business days from the day the order was shipped. Mike's Hobby is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.

-Do not return products containing fuel, lithium polymer batteries or other hazardous materials.
-All items should be packed to assure no damage is incurred during shipping. Mike's Hobby is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by Mike's Hobby (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
-Warranty service or replacement decisions are at the sole discretion of Mike's Hobby
-Collateral damage is NOT covered by manufacturer's warranty.
-When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.

Please make sure to send your items, INSURED AND TRACKABLE via FedEx, UPS, or USPS with the provided RMA number on the packaging to:

Returns Department

Mike's Hobby
31861 Mission Trail
Lake Elsinore CA 92530